Privacy Policy

This Privacy Policy explains what information this website collects, how it is used, and the choices you have. The site is operated by Flood Cleanup USA. By using this website or calling the number shown on it, you agree to this policy.

Information You Give Us Directly

There are no forms on this website, so the site itself does not ask you to type in your name, address or payment details. If you call (800) 555-0100, we receive the information you choose to share during the call — such as your name, phone number, city, ZIP code and a description of the flooding at your home — so that your call can be answered and a local pro serving your area can respond. If you email help@floodcleanupusa.com, we receive your email address and the contents of your message.

Calls may be recorded for quality, training and record-keeping purposes, as is standard for telephone help lines. Call recordings and call notes are kept only as long as they are needed for those purposes and for handling any follow-up about your enquiry.

Information Collected Automatically

Like most websites, this site collects basic technical information when you visit: your browser type, device type, the pages you view, the time of your visit and a shortened or anonymised internet protocol address. This information is used to keep the site working, understand which pages are useful, and protect the site against misuse. It is not used to identify you personally on its own.

Cookies

This website uses cookies — small files stored on your device — for essential site functions and for anonymous analytics that count visits and page views. You can block or delete cookies in your browser settings; the site's main content and phone number remain available if you do. This site does not use cookies to build advertising profiles, and it does not sell personal information.

Analytics

Anonymous analytics help us understand which states, cities and guides visitors use most, so the site can be improved. Analytics data is aggregated: it shows patterns across many visits rather than the behaviour of one named person. Where an analytics provider processes this data on our behalf, it does so under its own privacy terms and only for the purposes described here.

How Information Is Shared

When you call and ask for help, the details needed to respond — your name, phone number, city and a description of the problem — are shared with the independent local pro connected with your call, so that the pro can contact you and arrange a visit. We do not sell your information. Information may also be shared where the law requires it, or to protect the safety of callers, pros or the public.

How Long Information Is Kept

Call records, emails and related notes are kept only for as long as they are reasonably needed to handle your enquiry, maintain records of the service provided, and meet legal obligations. Aggregated analytics that cannot identify you may be kept for longer, because they are used to track the site's overall performance over time.

Your Choices

You can ask what personal information we hold about you, ask for it to be corrected, or ask for it to be deleted, by emailing help@floodcleanupusa.com. You can also choose not to share details during a call, although some details — such as your city and a callback number — are needed for a local pro to respond to you.

Children's Privacy

This website is intended for adult homeowners and tenants. We do not knowingly collect personal information from children, and if you believe a child has provided personal information through a call or email, contact us and we will delete it.

Changes To This Policy

This policy may be updated as the site or the law changes. The current version will always be published on this page, and the date at the top of the page shows when it was last revised. Questions about this policy can be sent to help@floodcleanupusa.com at any time.